AGENDA

Pre-Conference Workshop

Thursday, June 21, 8:30 a.m. — 4:30 p.m.

Limited space!
Policy Governance® Fundamentals (Code: PCS-01 and PCS-02)
Presented by Dr. Richard Biery and Stacy Sjogren (PCS-01), and
Presented by Jannice Moore and Richard Stringham (PCS-02)

Main Conference Workshops

Friday, June 22, 10:15 a.m. — 12:00 p.m. (Workshop Group A) top ^

New session!
The PGIQ Game Show^TM
(Code: AMS-16, Track: Policy Governance Fundamentals)
Presented by: Jannice Moore and Linda Stier

Teams of contestants selected from the audience will pit their knowledge of Policy Governance against one another in this fast-paced "game show." Everyone wins, as learning occurs in a light-hearted learning environment while contestants take on questions you may have asked about Policy Governance. Cheer on your favorite team as part of the studio audience, or be part of a contestant team.
Audience: Ideal for board members, CEOs/Staff.
Knowledge/Experience Level: E - Appropriate for all levels of PG knowledge/experience.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

Back by popular demand!
Leveraging Your CEO and the Board Through CEO Monitoring and Performance Appraisal
(Code: AKF-09, Track: Advanced Practice)
Presented by: Karen Fryday-Field

The most important relationship a board must build is the relationship with its Chief Executive Officer (CEO). If this relationship is well-conceived and defined, it will set the stage for accountable governance and effective management.

This workshop is designed to address the challenge of effective, practical CEO performance assessment. Participants will (1) define CEO job products and link to the CEO job description; (2) use a tool to determine the board's readiness for CEO assessment; (3) build a comprehensive CEO assessment plan; (4) know what not to do in CEO monitoring and performance assessment; (5) effectively interact with the CEO to review the CEO assessment conclusions and the follow-up plan to leverage results in the next cycle; (6) take a position on the appropriateness and usefulness of CEO bonuses related to performance assessment; (7) be familiar with practical tools to asses the board at each step of a comprehensive CEO monitoring performance assessment.
Audience: Ideal for board members, CEOs/staff.
Knowledge/Experience Level: B - Some prior PG knowledge/experience recommended.
Interaction/Content: Mixed (about one-third to one half of workshop time is facilitated interaction).

New session!
Responsible Braking: Using Executive Limitations to Best Effect
(Code: AGO-34, Track: Advanced Practice)
Presented by: Caroline Oliver and Tom Gregory

Executive Limitations act as brakes on your organization's accomplishment of Ends. Therefore, it is very important that they are used responsibly. This workshop will explore what responsible use of Executive Limitations means in practice. When is an Executive Limitation justifiable, and when is it not? In this workshop, participants will be actively involved in testing a new tool developed specifically to help all boards find the right balance for their organizations. Participants will know how to evaluate their board's use of Executive Limitations in order to ensure that they are being used to best effect.
Audience: Ideal for board members, CEOs/staff.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

New developments!
Calculating a Non-Profit Board's Readiness to Accept Policy Governance
(Code: AJH-08, Track: Consulting Skills)
Presented by: Sherry Jennings and Bob Hughes

Wouldn't it be great to know how ready boards are to embrace Policy Governance principles before initiating a training program? Bob Hughes has developed a series of questions with "points" or a rating scale to help establish a board's readiness to delve into Policy Governance. In this workshop, participants will explore the relative importance of the answers to the proposed series of questions. Participants will also be asked to choose the questions that will produce the most valuable information to assess readiness. Consultants who participate in this workshop will leave with a tool they can adapt for use in their practice to help them assess their next steps in helping clients adopt and implement model-consistent Policy Governance over a course of systematic, sustainable learning and coaching sessions.
Audience: Ideal for consultants.
Knowledge/Experience Level: D - Advanced PG knowledge/experience recommended.
Interaction/Content: Mixed (about one-third to one half of workshop time is facilitated interaction).

Back by popular demand!
What You Don't Know WILL Hurt You: The Legal and Fiduciary Responsibilities of Board Members
(Code: AJH-14, Track: Other Theories)
Presented by: Jim Hyatt

This workshop will examine specifically the Duties of Care, Loyalty, Obedience and Oversight to which all directors are subject. The workshop will also examine the protections that may be afforded directors: by law and through the Business Judgement Rule, indemnifications and/or directors liability insurance, and how certain actions by directors can cause the loss of these protections. What constitutes a breach of the Duties of Care and Loyalty? When is a director acting in good faith? The workshop will briefly review how these duties have evolved from a legal perspective. Specific examples of board governance breakdowns (e.g., Enron, Hewlett-Packard, etc.) will be explored, with guidance as to how fulfillment of legal duties, with adherence to Policy Governance principles, could have saved the day.
Audience: Ideal for board members, CEOs/staff.
Knowledge/Experience Level: E - Appropriate for all levels of PG knowledge/experience.
Interaction/Content: High content (less than one-third to one half of workshop time is facilitated interaction).

Special offering this year only!
Innovation Styles: Leveraging Your Creative Diversity to Boost Success
(Code: ARD-30, Track: Other Theories and Practices)
Presented by: Alain Rostain and William Miller

The presenters' 20+ years of research and experience in innovation has shown that there are four distinct strategies of innovative thinking: Visioning, Modifying, Experimenting, and Exploring. Taken together, they can assist board members to successfully identify strengths, and potential pitfalls, in their ability to optimize board participation by individuals, and board governance as a group.

This workshop will begin with an overview of the four Innovation Styles and give participants an opportunity to self-assess their own mixture of the four styles. They will then practice using the Innovation Styles tool with a specific challenge of their choosing – a tool they can take back with them for immediate application in their work. Participants in this session will:

• Understand their own, unique preference for innovating, including strengths and potential challenges;
• Leverage the diverse styles of a group to transform conflict into effective "creative abrasion" and balance "influence" and "freedom" in idea-generation;
• Apply Innovation Styles tools to generate a wide-set of creative ideas around a specific challenge.

Friday, June 22, 1:30 p.m. — 4:30 p.m. (Workshop Group B) top ^

Workshop full!
Focusing on Purpose: The Power of Ends
(Code: BCH-15, Track: Policy Governance Fundamentals)
Presented by: Bill Charney and Jim Hyatt

Ends policy development is one of the most challenging, yet integral and powerful components of Policy Governance practice. This workshop provides a comprehensive introduction to the theory and development of Ends, including a basic overview of Ends, how they differ from traditional mission/goals/objectives language, and their role in the strategic planning process. Using the scenarios and information provided, grouped participants will frame and develop Ends statements, and then share their results and learnings with the entire group. Questions and suggestions will be addressed, as will ensuring that the Ends statements that have ben developed address all three components: what changes; for which recipients; at what worth? The workshop leaders will then discuss methods by which the respective boards can link with their owners to validate and/or refine Ends to reflect the trusteeship role of Boards. Particicipants will leave this session with greater conceptual and practical grasp of Ends as a tool for board leadership.
Audience: Ideal for board members, CEOs/Staff.
Knowledge/Experience Level: A - No prior knowledge/experience with PG is required.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

Workshop full!
Advanced Monitoring for CEOs
(Code: BRG-31, Track: Advanced Practice)
Presented by: Carol Gabanna and Catherine Raso

In this highly interactive and practical workshop, CEOs and Executive Directors will learn how to satisfy the board of Executive Limitations compliance and Ends achievement. Topics covered will include the theory of monitoring; the Board’s role in monitoring (policy creation, schedule and expectations); how to create interpretations; how and why to incorporate rationale to prove reasonableness; how to distinguish between means and proof of compliance; what a good monitoring report looks like (samples included) and how to create it; how to gather appropriate and sufficient data; and the responsibility of departments in your organization to contribute to interpretations and data. Participants will enjoy the lively styles of the experienced presenters in this informative and useful workshop, and will leave this session knowing how to prepare monitoring reports (both Ends and Executive Limitations) that truly demonstrate accountability.
Audience: Ideal for CEOs/Staff.
Knowledge/Experience Level: D - Advanced PG knowledge/experience recommended.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

Back by popular demand!
A Problem Shared is a Problem Solved!
(Code: BCO-40, Track: Advanced Practice)
Presented by: Caroline Oliver

Come and put this old adage to the test with fellow experienced Policy Governance practitioners. When it comes to using Policy Governance: what are the tough nuts you are trying to crack; what knots do you need to untangle; what are the road blocks you want to negotiate?

During this session you will get the chance to put your problem (or problems!) on the table in a full and frank manner. Then the collective wisdom of all your colleagues will be generously brought to bear on helping you through. Caroline Oliver, author of two books on the Policy Governance bookshelf and the forthcoming book, Governing for Velocity: Getting Started With Policy Governance (working title), will use her facilitation skills and experience to make the interchange dynamic and fruitful for everyone. The aim is to have you leaving the room with new ideas, practical tools, profound insights - and a smile on your face!
Audience: Ideal for board members, CEOs/Staff.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

New developments!
Publicly Elected Boards: Seeking Model-Consistent Ways to Overcome the Challenges
(Code: BEC-28, Track: Policy Governance Case Studies)
Presented by: Eric Craymer

Elected boards practising Policy Governance face unique challenges. They often have to deal with legal constraints, open public meetings, a customership that is encouraged to see itself as the ownership, and limited control over who sits on the board. There is often a pressure to cave in on the principles and just do what is asked. Doing so could undermine the integrity of the model, the ability of the board and the organization to realize the potential benefits of the model and, if things go poorly, damage the long-term reputation of all involved.

This session will follow up on model-consistent solutions for specific challenges developed at last year's IPGA conference, and allow this year’s attendees to develop additional solutions to problems they identify. We will use a method called Open Space Technology® which allows a group to deal with a great number of issues simultaneously by holding smaller group discussion and planning sessions centered on the topics selected by the participants themselves.

If you are on, work for, or count on the representation of a Publicly Elected Board, please come and play a hand in improving their ability to govern with Policy Governance excellence!
Audience: Ideal for board members, CEOs/Staff, representatives from publicly elected boards.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

Special offering this year only!
The Wisdom Council and Dynamic Facilitation: Forging a Path Towards Wise Democracy
(Code: BJR-32, Track: Other Theories and Practices)
Presented by: Jim Rough

Wouldn’t it be great if we could face big issues like global warming, poverty and wars, creatively and collaboratively together and determine answers that work for everyone? This “We the People” conversation would transform these problems, how we make collective decisions, and our system of democracy.

Sound impossible? … It’s not. The Wisdom Council is a new social invention which makes this promise. Experiments are now underway in government agencies, business co-operatives, schools, corporations, and among citizens of cities and towns. A “Wise Democracy” is possible and it’s starting to happen. (See www.WiseDemocracy.org).

The ingredient by which the Wisdom Council works is a particular quality of thinking where all address seemingly impossible issues with respect, seeking breakthrough solutions and unanimous win/win conclusions. This quality of thinking, called “choice-creating,” can be assured with a “dynamic facilitator.” (See www.DynamicFacilitation.com).

Come and explore this new vision of democracy; this new form of group process; this short-cut path to social transformation. Participate in the demonstration. Learn how these methods are being used and how you might use them. Click here for more information about this workshop!
Participants will leave this session knowing…

• The qualities of “Choice-creating,” the key form of talking and thinking in meetings;
• How Dynamic Facilitation works to elicit “Choice-creating” among people;
• The principles of the Wisdom Council, how it is being used to transform organizations and communities, and how you might use it in your community or organization.

Special offering this year only!
Facilitate Change Successfully
(Code: BKC-37, Track: Consulting Expertise)
Presented by: Kathy Carroll

Have you ever wondered if there were a better way to help a group move forward to positive change? Take your facilitation skills as a Consultant or Board Chair to the next level. Learn effective strategies to work successfully with resistors, motivate different kinds of learners and thinkers, create a safe space for authenticity, recognize and work with limiting beliefs, and enhance group cohesion. Experience a transformational design template that can be used with any group to learn complex information with greater ease and to facilitate change successfully. Apply your learning from this session to your work with Boards.

Participants will leave this session with new ideas, strategies and tools to:

• Create an environment where people feel safe to be authentic
• Reach people with different kinds of learning and thinking styles
• Work successfully with resistors
• Motivate people by addressing their needs
• Enhance group cohesion
• Inspire openness to positive change
• Involve everybody actively in a change process
• Apply their learning from this session to their own work with Boards

Saturday, June 23, 8:30 a.m. — 10:00 a.m. (Workshop Group C) top ^

Back by popular demand!
Practising Good Governance: Using Your Policies as the Board Team's Playbook
(Code: CBC-13, Track: Policy Governance Fundamentals)
Presented by Bill Charney

In this highly interactive workshop, participants will serve on "mock boards" and see how Policy Governance theory is easily put into practice. Using the "board rehearsal worksheet" from The Board Member's Playbook (authored by Miriam Carver and Bill Charney) as a primary tool, participants will be given scenarios, or hypothetical challenges, and will be asked to address the challenge by answering the series of questions on the worksheet.

Participants will learn that:

• No matter what the challenge, a policy manual based on Policy Governance principles has articulated values, at least at the broadest level, about virtually every organizational circumstance;
• Referring to a board's policies as the first step in addressing a challenge expedites focus, efficiency and consistency with board-stated values; and
• Boards, like other teams, perform best when acting in accordance with some sort of "playbook."

New session!
Achieving High Performance Board Dynamics for Excellence in Decision-Making
(Code: CRB-03, Track: Mastering the Roles)
Presented by Dr. Richard Biery

The Policy Governance board is in an ideal situation to excel in its decision-making since it has eliminated low priority items to focus on questions of genuine substance for the board. However, unless the board knows how or where to go to learn the skills enabling it to cash in on its advantage, it could still be mired in bad and inefficient dynamics and the resultant poor decision-maiking.

This workshop will address such topics as "the elephant in the room," difficult conversations, the ladder of inference, ground rules for effective dialogue and mutual discovery, how to be both honest and effective, how to find resolution when solutions seem in conflict, why 360 degree evaluations are not good ideas, and other similar topics that challenge our conventional wisdom. We’ll discuss the role of the chair of a Policy Governance board and techniques such as board development retreats, improving facilitation, and problem-solving. This seminar would be of value not only in the board performance context, but in participants' everyday living and interactions with people.
Audience: Ideal for board members, and board chairs/CGOs.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: Mixed (about one-third to one half of workshop time is facilitated interaction).

New session!
Cultivating Group Responsibility: The Mandate in Governing Style Policy
(Code: CSS-21, Track: Mastering the Roles)
Presented by Sue Stratton

Many practioners have a Governing Style policy that contains this language: "The board will cultivate a sense of group responsibility." Group responsibility is a key difference with Policy Governance board work, but not many board members understand or practice methods in building this shared, collective responsibility. This workshop will explore skills and methods to build shared responsibility in the work of the board. The workshop will address the personal responsibilities inside a generative dialogue, bridging to find a third alternative, CGO facilitation of a deliberation, and addressing tough interpersonal realities often found on boards. Practical tools will be shared.
Audience: Ideal for board members, CGOs/Chairs.
Knowledge/Experience Level: A - No prior knowledge/experience with PG is required.
Interaction/Content: High content (less than one-third of workshop time is facilitated interaction).

New session!
Theological Perspectives: Applying Policy Governance to Christian Faith-Based Organizations
(Code: CGP-11, Track: Policy Governance Case Studies)
Presented by: Barry Packer and Phil Graybeal

The focus of this highly interactive workshop will be on unique applications of the Policy Governance model to Christian faith-based organizations. Specifically, we will address two topics that such organizations often wrestle with: ownership and Ends. Regarding ownership, to whom is the board truly accountable? Since Christians begin with the belief that God is the Creator of the universe and the owner of all things, what part does God play regarding “ownership” in an organization from a Policy Governance perspective? Regarding Ends, who is ultimately responsible for outcomes? Is it God, or are we as human beings? And if God is ultimately responsible, are we going to hold the CEO accountable for what God chooses to do or not do? These two topics will be the focus of our time together, with opportunity for participants to raise other questions or issues that are unique to Christian faith-based organizations.
Audience: Ideal for representatives of Christian faith-based organizations.
Knowledge/Experience Level: E - Appropriate for all levels of PG knowledge/experience.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

Special offering this year only!
Facilitation Excellence - “The Seven Separators”
(Code: CMW-35, Track: Consulting Expertise)
Presented by: Michael Wilkinson

What is it that separates great facilitators from good ones? In this ½ day workshop you will learn the most important strategies for maximizing your effectiveness when face-lifting board sessions or any kind of meeting! Through training over 3000 facilitators, consultants and board members, we have identified what we believe are the seven key skills that distinguish the best facilitators from the rest of the pack. This fast-paced session gives you an opportunity to see, experience and practice the “Seven Separators” of great facilitation. Note: Space in this session is limited to 25.
Audience: Ideal for consultants, CGOs/Chairs.
Knowledge/Experience Level: E - Appropriate for all levels of PG knowledge/experience.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

New session!
How the Balanced Scorecard Approach Compares with Policy Governance
(Code: CDM-01, Track: Other Theories and Practices)
Presented by: David Mustine

The Balanced Scorecard is a tool developed by Robert S. Kaplan and David P. Norton. Initially it was designed to solve a performance measurement problem. Organizations using Balanced Scorecard discovered that it was a helpful tool for strategy implementation. More recently, the creators of the Balanced Scorecard have argued that it should be used as a governance tool.

This workshop will enable board members, CEOs and consultants to engage in productive dialogue about this popular business tool and how it compares to Policy Governance. One key issue to be addressed is why the Balanced Scorecard should not be used as a governance tool. The workshop will also help participants using Policy Governance to better understand the balanced perspective that Policy Governance provides the board.
Audience: Ideal for board members, CEOs/Staff, consultants.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: Mixed (about one-third to one half of workshop time is facilitated interaction).

Saturday, June 23, 10:30 a.m. — 12:00 p.m. (Workshop Group D) top ^

Back by popular demand!
Steps to Successful Implementation of Policy Governance
(Code: DEC-29, Track: Policy Governance Fundamentals)
Presented by: Eric Craymer

Start off on the right foot! This workshop will explore the steps to successful Policy Governance implementation in some detail using a checklist developed by the presenter to assess implementation completeness. In addition, the group will learn about specific practices which will assist the successful implementation and sustainability of Policy Governance in their organization.

Participants will also have the opportunity to share the personal challenges and solutions that they have experienced themselves, and by the end of this session, will:

• Understand the basic steps of implementation as described by John Carver and Miriam Carver in Reinventing Your Board
;
• Have a tool to monitor progress in the decision and implementation process
;
• Identify several key elements during the decision process and first year of implementation that add to the board's success using Policy Governance.

New session!
Board Business or Staff Business: An Agenda That Works
(Code: DMH-10, Track: Policy Governance Fundamentals)
Presented by: Bob Hughes and Rick Maloney

Find out how to orient the board's limited time on their main job responsibilities, instead of work that can and should be delegated to staff. By understanding the role of the board, and distinguishing it from that of staff, attendees will be able to gain considerable leverage in organizing to do their job. Participants' experience with agenda-setting will be explored, as will the importance of improving the quality of board discussion by distinguishing the job of the board from that of the staff. Discussion will provide a contrast between agendas prepared by staff to do staff work, and those prepared by the board to do board work, and the resulting differences in the work accomplished at board meetings. Participants will leave this session able to:

• Distinguish the work of the board from that of its staff;
• Name the principal job products of a board of directors;
• Construct an annual agenda that accomplishes the board's work;
• Construct a meeting agenda that accomplishes the board's work in each meeting.

New session!
Chief Governance Officers: Practical Strategies for Leading Your Board
(Code: DCR-33, Track: Mastering the Roles)
Presented by: Catherine Raso

In this informative and valuable workshop, Chief Governance Officers (CGOs) will learn how to lead their boards using the board's governance policies. CGOs, who have a special responsibility for managing the board's process, will learn practical approaches to performing this important work. Topics covered will include:

• Agenda development;
• How to keep the board on track;
• How to manage board resources including money, staff and other board members; and
• How to interpret the board's policies and make CGO decisions.

Back by Popular Demand!
The Empowering and Transformational Effect of Great Ends Monitoring
(Code: DRB-04, Track: Advanced Practice)
Presented by: Dr. Richard Biery

In this workshop, participants will learn how to tell the story quickly with the expert use of data monitoring tools and resources, and see how the ongoing power of well-presented data generates a continuous learning cycle for board and management alike. Time series presentation methods, (including using run charts and other types to reveal patterns), ways to keep data relevant to the policy being monitored, and the use of data visualization methods will all be examined in this session. Material from Edward Tufte, as well as from the statistical and quality worlds will be integrated, and participants will come away not only aware and motivated to generate (or insist on) good monitoring reports, but excited about new and effective ways to work with and illustrate meaningful data. Receiving Ends data in profoundly meaningful ways enables an accountable board to, in turn, convey that exciting information to its ownership.
Audience: Ideal for CEOs/staff, board members.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: High content (less than one-third of workshop time is facilitated interaction).

New session!
Getting Organized: The Efficient Management of Board Documents
(Code: DRT-24, Track: Mastering the Roles)
Presented by: Ray Tooley, Jodie Buehler, and Patricia McCarver

The Policy Governance model could be described as a "container" for the information and workflow required to achieve owner effective accountable governance. This theoretical yet very practical model can be implemented in many different ways but must always fit into the "containers" for information that board members and staff use on a day to day basis (email, paper and electronic documents, physical and computer folders, etc.). This workshop provides templates and processes users can utilize to implement and use the model effectively. Various techniques for organizing information will be demonstrated including paper, personal computer, and Internet based tools. Attendees will receive a set of electronic templates and a user license for their board.
Audience: Ideal for board support staff, board members, CGOs/Chairs.
Knowledge/Experience Level: E - Appropriate for all levels of PG knowledge/experience.
Interaction/Content: High content (less than one-third of workshop time is facilitated interaction).

Special offering this year only!
Facilitation Excellence - “The Seven Separators,” continued
(Code: CMW-35, Track: Consulting Expertise)
Presented by: Michael Wilkinson

Part two of three-hour workshop beginning at 8:30 a.m.

New session!
Spiral Dynamics: Evolving in the Practice of Policy Governance
(Code: DSS-23, Track: Other Theories and Practices)
Presented by: Sue Stratton

Spiral Dynamics is an integrative theory of evolutionary development that applies to the individual, groups and societies. The various stages of development defined by the theorists Clare Graves and Don Beck are based in complexities of thinking. This workshop will apply the integrative theory of Spiral Dynamics to the practice of Policy Governance. The presenter will show a pathway of dynamic organizational development in the practice of Policy Governance.
Audience: Ideal for board members, CEOs/Staff, consultants.
Knowledge/Experience Level: E - Appropriate for all levels of PG knowledge/experience.
Interaction/Content: High content (less than one-third of workshop time is facilitated interaction).

Saturday, June 23, 1:30 p.m. — 2:30 p.m. (Workshop Group E) top ^

New session!
The Question of Ownership
(Code: ECG-36, Track: Policy Governance Fundamentals)
Presented by: Carol Gabanna

You are governing your organization on behalf of someone else, someone whom you consider to be your ownership. Who are these people? What do you know about them? What do you need to know? What do they care about? What do they want from you? What do you want from them? Being able to answer these questions is your first step to making real and useful connections with this ownership. You will leave this interactive one hour workshop with an increased knowledge about the concept of ownership, a tool to guide your board through a discussion about your ownership and a checklist to help you with your next ownership linkage.
Audience: Ideal for board members.
Knowledge/Experience Level: A - No prior knowledge/experience with PG is required.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).

New session!
Orientation for the CGO/Chair in a Policy Governance World
(Code: EEC-27, Track: Mastering the Roles)
Presented by: Eric Craymer

Boards practicing Policy Governance must learn new behaviors that are consistent with their new policies. This demand is doubled for the CGO in that they need to both learn the new behaviors required of a board member and assist the board as a group in learning and practicing these new behaviors. There are several areas in which the board often entrusts the CGO with making further interpretations in Governance Process and Board/CEO Linkage Policies (like using the perpetual and annual agendas to drive the meeting agenda, leading policy development when new issues arise, and helping the board with self evaluation). Too often a new CGO has received no training in how to complete these charges which are unique to Policy Governance.

This workshop will discuss the tasks unique to the CGO role in Policy Governance that are typically delegated to the CGO for further interpretation and execution, and will provide sample tools and the knowledge needed to fufill them. By preparing the new CGO, a board increases the chance that the board as a whole will be more effective. This orientation is particularly important for boards fairly new to Policy Governance who are still learning to govern using the model.
Audience: Ideal for CGOs/Chairs, board members.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: High content (less than one-third of workshop time is facilitated interaction).

New session!
Mastering Monitoring: Linking Policies to Performance
(Code: EWE-12, Track: Policy Governance Case Studies)
Presented by: Stanley Williams and Tony Estremera

Having won the California Awards for Performance Excellence in 2005 and 2006 (the state version of the Malcolm Baldrige National Quality Award), and undergone an extensive financial audit by the County of Santa Clara and other reviews, the Santa Clara Valley Water District (SCVWD) has been exposed to significant external and internal scrutiny of its governance performance. While the SCVWD has received a great deal of positive feedback, it has also seen the need to present operational definitions of board policies more clearly, as well as to illustrate performance levels.

The CEO then developed what has now become the Total Organizational Performance (TOP) Plan. The TOP Plan provides the Board a color-coded snapshot overview of CEO performance, as well as a monitoring report noting not just whether the CEO is in compliance, but the level of that performance. It continues to be a work in progress as the TOP Plan is further refined with clearly stated operational definitions with quantifiable and meaningful measures that are truly indicative of CEO and organizational performance.

CEO Stan Williams will discuss the challenges in developing and managing the TOP Plan. Director Tony Estremera will also provide the Board’s perspective in the development and utilization of the document as a performance measurement tool. Session participants will then be encouraged to participate in an open discussion regarding their own experiences with the challenges in CEO performance monitoring.
Audience: Ideal for board members, CEOs/Staff.
Knowledge/Experience Level: C - Moderate PG knowledge/experience recommended.
Interaction/Content: Mixed (about one-third to one half of workshop time is facilitated interaction).

New session!
Sustainability Habits™ for Policy Governance
(Code: EMS-17, Track: Policy Governance Case Studies)
Presented by: Jannice Moore, Richard Stringham, and Fay Puckett

In this session, representatives of two organizations that have been successfully using Policy Governance for a number of years will engage in a conversation about the habits that have helped them sustain their use of the model to continuously improve their governance.
Audience: Ideal for board members, CEOs/staff.
Knowledge/Experience Level: B - Some prior PG knowledge/experience recommended.
Interaction/Content: High content (less than one-third of workshop time is facilitated interaction).

New session!
Policy Governance Practice in the Community College
(Code: ESS-20, Track: Policy Governance Case Studies)
Presented by: Sue Stratton

Here is a chance to talk with other community college board members about specific challenges you face and to compare Ends policies and other policies unique to community colleges. Participants are asked to send their Ends policies to the speaker in advance. A portion of this session will use an Open Space format, offering the opportunity for a free flowing agenda based in the current concerns of the Community College Boards and Presidents in attendance.
Audience: Ideal for community college representatives, board members, CEOs/Staff.
Knowledge/Experience Level: A - No prior knowledge/experience with PG is required.
Interaction/Content: High interaction (more than half of workshop time will be facilitated interaction).