IPGA's Policies Regarding Treatment of Membership and Treatment of Customers

If you believe you have not been treated in accordance with a reasonable interpretation of the following policies, please contact: ceo@policygovernanceassociation.org cc our Chair Rose Mercier - rose@governancecoach.com.

 

4.6 Treatment of Membership

With respect to the treatment of the membership, the CEO will not allow conditions that are unfair, intrusive, untimely, disrespectful or lacking in confidentiality. Therefore, the CEO may not:

4.6.1 Fair Consultant Referrals

Deal with requests for consultant services in a manner that could be construed as favoritism or as a conflict of interest.

4.6.1.1 Member Referral Inclusion

Exclude any IPGA member who has completed a Policy Governance Academy from the referral list.

4.7 Treatment of Customers

With respect to interactions with consumers or those applying to be consumers, the CEO will not cause or allow conditions, procedures, or decisions that are unsafe, undignified, or unnecessarily intrusive.

The CEO will not:

4.7.1 Data Protection

Use methods of collecting, reviewing, transmitting, or storing client information that fail to protect against improper access to the material elicited.

Service Expectations Statement

In addition to compliance with a reasonable interpretation of board policies 4.6 Treatment of Membership and 4.7 Treatment of Customers, IPGA is committed to:

a) Including in our "referral list" for our Request for Proposal service all members who notify ceo@policygovernanceassociation.org that they wish to be on the list. 
b) Being clear in our product and service descriptions about what may and may not be expected.
c) Ensuring that the descriptions of Policy Governance that we publish are accurate in accordance with the IPGA Consistency Framework.

If you believe you have not been accorded a reasonable interpretation of your protections under this policy, please write to: ceo@policygovernanceassociation.org cc our Chair at rmercier@cogeco.ca. If you are not satisfied with the response you may request the matter to be brought to the whole board who will establish whether the CEO is acting outside his/her authorization (i.e. the board's policy).

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